Bedfordshire’s
finest and most respected Funeral Directors
A L & G Abbott is a fully accredited member
of the National Association of Funeral Directors.
2007 marks our 175th anniversary as an independent,
family run Funeral Directors serving the Kempston
community and surrounding villages. Far from resting
on this proud history we have recently refurbished
our premises to the highest standards to ensure
we are able to maintain our reputation as one of
the area’s finest and most respected Funeral
Directors.
Our services include:
- Private
chapels of rest
- Retention
of ashes at no charge
- Home
visit arranged
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- 24 hour vigils and
call out service
- Personal Floral tribute
Service.
- Funeral Pre-Payment Plans
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Code of Practice
We are members of the National Association
of Funeral Directors (NAFD). Members are
required to comply with a strict code of practice.
For your own reference we reprint the principles
of the code below
1. To observe strictly the confidence of every client
at all times.
2. To observe at all times the basic rights of clients
as consumers.
3. To render good service at all times and make fair
charges in respect of services rendered and for merchandise
supplied.
4. To ensure that advertising and marketing is always
in good taste. No sensational, offensive or misleading
advertising or marketing is permitted.
5. To provide clients with full and fair information
about services. To have readily available price lists
covering The Simple Funeral Service, and
itemised charges for all the constituent parts of
the Funeral Director's services and all types of
coffins and caskets available.
6. To display the price lists referred to in (5)
above in the public area of our premises.
7. To give a written estimate of the Funeral Director's
charges and disbursements to be paid on a client's
behalf, together with written confirmation of the
funeral arrangements in each and every case, as soon
as is practicable before the day of the funeral.
No contractual agreement will have been entered into
until these documents have been accepted by the client.
8. To provide all clients with an itemised account
in a form readily comparable with the estimate.
9. To refrain from soliciting funeral orders, or
offering, or giving any reward for recommendation
to persons or organisations such as Health Service
establishments, Nursing Homes or Coroners' Offices,
etc.
10. To display to the general public the logos of
the National Association of Funeral Directors and
the Funeral Arbitration Scheme.
11. To co-operate at all times with Trading Standards
Officers, Citizens Advice Bureaux, Consumer support
groups, and any other organisation representing clients
in the resolution of complaints or disputes.
12. To partake in, and abide by, the decision of
the conciliation, independent arbitration and Disciplinary
Committee procedures of the Association in the resolution
of any complaints or disputes between client and
Funeral Director(s).
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