KEYCROWN CONSTRUCTION LTD. Trading as: KEYCROWN MAINTENANCE
P.O. Box 173
Heathfield
East Sussex. TN21 1AA
Telephone: 0845 241 6999. Fax: 01435 868917

KEYCROWN MAINTENANCE Planned & reactive

We use our computer network to track jobs through to completion and monitor performance. A twice daily report is run which shows the status of jobs at any given moment. An automated backup system currently resides on one of the workstations. Jobs are processed using bespoke software. All communication can be by E-mail, telephone or fax. The initial call should be to our help-desk from where we will then action the job.

For emergencies outside normal working hours contact can be made via mobile phone which will be answered by our operator not an answerphone. In an emergency our average response time is 2 hours - however, sites are telephoned prior to despatching an operative. All vans are at the operatives homes so they can be-readily available for out of hours calls. Our operatives are under strict instruction to only undertake works issued by our office, if additional works are requested by anybody else our operatives contact our office who will then clarify with the relevant help-desk or surveyor from where the call originated. Over 95% of all calls are dealt with on a one visit fix.

Our supervisors call in on a random basis and check through client's maintenance logs, where applicable, and inspect work carried out by our operatives. In addition, on an ad hoc basis our office telephones and asks the manager if he/she is happy with works carried out on their premises by our operatives.