From: Karen Barford [karen.barford@bhbcp.org.uk]
Sent: 12
July 2006 09:37
To: 'Paul Bramwell'
Cc:
'claire.mitchell@bhbcp.org.uk'
Subject: RE: E-mail Concern
Hi Paul,
I have removed you from the EE Forum, as requested. The
OEEG members will be updated at the next meeting - they will be informed that
all EE Forum e-mails should now be clearly stated as such in the subject box and
they will be given the option to opt out of the forum (you will, ofcourse,
remain anonymous in this matter).
I would like to thank you for bringing this matter to our
attention. Please do not hesitate to contact me if you are unhappy with the
outcome or would like to make further comments.
Many thanks,
Karen
Hi Claire,
Of course its an edequate response. I think the problem is
that I'm on the fringes of the issue, and receive emails about all other VCS
related matters as well. Please could I be removed from the forum, as I think
that I will still receive adequate information from you anyway, if I have
understood Karen correctly.
Thanks and best wishes
Paul
Hi Paul,
Thanks for your comments regarding our emails, as Karen has
already said we are more than happy to receive feedback and to make any useful
changes to our project. Having reviewed the situation, we cannot unfortunately
produce a weekly/monthly bulletin due to the nature of the requests that come in
and their timeliness. Information comes to us from a variety of sources, we make
it our business to ensure we are aware of all relevant/useful information for
OEEG members and hope in time to be the main supplier of employer engagement
information, it takes time to build this reputation.
Therefore in response we will ensure in future that the
subject box for the email clearly depicts the contents of the email and
therefore will enable you to determine whether the content is relevant. As for
the number, I can't reduce this because I can't assess what could be useful for
you or our 40 other membership organisations. The e forum email list is simply
one list we use to send information to, this is to save us necessary time, our
project is very fast pace and is developing all the time because of the newness
of the concept.
I sincerely hope this is an adequate response and look
forward to seeing you at the next event. If this is not the case please let me
know.
Thanks
Claire Mitchell
EQUAL Employer Engagement
Co-ordinator
Business Community
Partnership
Tel: 01273 774796
Hi Karen,
Thanks for taking my email so seriously, but please don't
take it as an official complaint.
My frustration comes from the fact that a lot of what you
send me has little direct relevance to what our organisation does. The
Employer Engagement Project as I understand it is largely targeting private
sector employers so that they are more likely to employ people from the EQUAL
target groups - with a bit of public sector because in Brighton & Hove they
are the largest employer.
The WTP EQUAL project is informing organisations
who are working with those target groups about all of the EQUAL programme,
as well as recruiting and training VCS based Learning Champions. You may be able
to see that there is a slight mismatch in terms of some of the information I
have been receiving, and its direct relevance.
However, apart from the lists of jobs and the information
which I assume comes from the EE Forum (what I meant by random), I am happy to
receive the information. But I would like to receive it in a more systematic way
if possible. I understand that if someone has a quick query, then waiting a week
to put it in a bulletin might not be the way to go. But a large proportion of
this information could be sent in one email. Maureen Pasmore has been
using this method. The Community and Voluntary Sector Forum also emails its
members in this way. Or if some people are happy with this number of emails,
maybe I could be an associate member who receives a summary of key information
on a weekly / fortnightly basis?
I receive around 40-50 non-junk emails per day, and many of
them from the same people. Two of the people I receive large numbers of emails
from are Claire, and Oliver Maxwell. BCP is not a large organisation, it must be
possible to co-ordinate information giving to some extent.
I apologise if my previous email sounded
rude.
Thanks for your time and have a lovely
weekend
Paul
Hi Paul,
Oh dear - I apologise again for having to change the date
of the OEEG but I assure you that this was completely out of our control. I am
aware that we do need to send out quite a few e-mails in order to keep our OEEG
members up to date, however, you can state which circulation lists you
would like to be on.
Currently, you are on the list for all OEEG meetings
(including minutes), training sessions (including feedback and updates),
Employer Engagement events and the EE forum, where we forward
information or requests from other OEEG members and organisations
involved in employer engagement that may be of interest to the
group.
With regard to random e-mails, please can you give me some
examples so that I can try to ensure that you do
not receive these in future.
We pride ourselves on our high standard of customer service
and we take any concerns or complaints seriously. We have a procedure in place
to regularly review and update our systems and appreciate any
feedback that enables us to improve our delivery.
I will speak with Claire on her return regarding this
matter and you can be assured that we will review our systems in the
next five working days, based on the issues that you have raised. I will
copy Charlie Allsebrook in on this e-mail in order for her to be made aware
of your concerns regarding BCP.
I look forward to hearing from you.
Many thanks,
Karen
Karen Barford
Equal Project Administrator
Business Community
Partnership
01273
774796
Hi
Karen,
I just
composed the email below. Whilst with hind sight it seems rude, I thought you
should see it. I will attempt to be there next week, but I am supposed to be at
another meeting. I had already spoken to Claire and said that I would attend
today, and therefore didn't think that I had to reconfirm attendance even if it
was for the wrong day. Have a lovely weekend.
Cheers
Paul
Hi Claire,
Next time you ring me up to hassle me to attend a meeting,
please could you check that you are giving me the correct date. As much as I
enjoyed driving round the suburbs, I have a list of things to do so large that
it would leave most people in mental health territory.
Also, If you decide that actually I'm a prat for not reading my
emails, could I suggest that you send less of them - I've got Claire blindness.
If you have to send out all of this information, could you send it out in one
bulletin weekly with a contents list. You might want to coordinate this with
other colleagues at BCP, as they too are sending out a random selection of
information, and which in some cases appears to be very untargeted.
Sorry to moan
Paul
Dear All,
Just a quick reminder! I don't seem to
have recieved confirmation of whether you will be able to attend the next
OEEG meeting on 14th July at Brighton and Hove Albion Football Club.
I would be grateful if you could let me know by
tomorrow, Friday 7th July 2006, as I need give the numbers
to the Albion.
I look forward to hearing from you.
Many thanks,
Karen
Karen Barford
Equal Project Administrator
Business Community
Partnership
01273 774796
Dear
All,
Please find attached
the Agenda for the next OEEG meeting at 10.00-12.00 hrs on 14th July
2006. The meeting will be held in the Hospitality Suite at Brighton and
Hove Albion Football Club, Withdean
Stadium, Tongdean
Lane, Brighton
BN1
5JD (please see the attached map).
If you have not
already responded, please let me know as soon as possible whether you are able
to attend.
Have a good week and I
look forward to seeing you all there!
Many
thanks,
Karen
Karen Barford
Equal Project Administrator
Business Community
Partnership
01273 774796